pk41 Privacy Policy – How We Handle Your Data

1 Introduction

pk41 ("we", "us", "our") operates an online gaming and sports betting platform accessible at pk41.app and through the pk41 mobile app. In providing this service to users in Pakistan and elsewhere, we collect and process certain personal information about the players who register and use the platform.

This Privacy Policy explains what information we collect, why we collect it, how it is used, who it may be shared with, how long we keep it, and what rights you have in relation to your own data. We have written this policy in clear, straightforward language rather than legal jargon because we want every player on pk41 to actually be able to read and understand it.

If you have questions about anything in this policy that are not answered here, please contact our support team through the in-app help section or at the email address listed in Section 13.

2 Information We Collect

pk41 collects information in two main ways: information you provide directly when registering and using the platform, and information generated automatically by your use of the platform.

Information You Provide

• Registration details: Full name, date of birth, phone number, and city of residence provided when you create your account.
• Identity verification documents: CNIC (front and back) and, for higher-value withdrawals, a verification selfie. These are collected to confirm your identity and age.
• Payment method information: The JazzCash or Easypaisa mobile number, bank account details, or Raast ID you register for deposits and withdrawals. We do not store full access credentials to your payment accounts.
• Support communications: When you contact pk41 support, we retain the content of those communications to resolve your query and maintain a record of the interaction.

Information Collected Automatically

• Device and connection data: IP address, device type, operating system version, browser type, and mobile network information collected when you access pk41.
• Usage data: Pages visited, features used, time spent on different sections of the platform, bets placed, and game sessions — all recorded as part of normal platform operation.
• Transaction logs: Records of all deposits, withdrawals, bets placed, game rounds played, and bonus activity associated with your account.
• Session data: Login and logout times, session duration, and platform access patterns.

3 How We Use Your Information

The information we collect is used to operate and improve the pk41 platform and to manage your account. Specifically, we use your information for the following purposes:

• Account creation and management: Registering your account, verifying your identity, and maintaining your player profile.
• Processing transactions: Handling deposits and withdrawals to and from your verified payment methods.
• Providing the service: Operating the sportsbook, game lobby, bonus system, and all other features available on pk41.
• Customer support: Resolving queries, disputes, and account issues submitted through the support system.
• Security and fraud prevention: Detecting and preventing suspicious activity, duplicate accounts, bonus abuse, and other violations of our Terms and Conditions.
• Responsible gaming: Monitoring account activity to identify patterns that may indicate problematic gaming behaviour, and enforcing limits and self-exclusion requests.
• Platform improvement: Analysing usage patterns in aggregate to understand how the platform is being used and to make improvements to features and performance.
• Communications: Sending you notifications about your account, transaction confirmations, and platform updates. Marketing communications are sent only if you have opted in to receive them.

4 Legal Basis for Processing

We process your personal information on the following grounds:

• Contractual necessity: Processing that is required to provide the service you have registered for — including account management, payment processing, and bet settlement.
• Legitimate interests: Processing carried out to protect the security and integrity of the platform, prevent fraud and abuse, and improve the service for all players.
• Legal obligation: Processing required to comply with applicable laws, including identity verification requirements and the retention of transaction records.
• Consent: Where we seek your consent for specific processing — such as marketing communications — we will ask for it explicitly. You can withdraw consent at any time through your account settings.

5 Payment Data

All transactions on pk41 are conducted in PKR through supported payment methods including JazzCash, Easypaisa, Raast, and bank transfers. To process payments and verify that your payment method belongs to you, we collect and verify the relevant account identifiers — your JazzCash mobile number, Easypaisa number, Raast ID, or bank account number linked to your CNIC.

pk41 does not store your payment account passwords, PINs, or full access credentials. Payment processing is handled through the respective payment provider's systems — we receive confirmation of successful transactions rather than processing raw payment credentials ourselves.

Transaction history — amounts deposited, amounts withdrawn, dates and reference numbers — is retained as part of your account record. This is necessary for dispute resolution, audit purposes, and to provide you with an accurate record of your financial activity on the platform.

6 Cookies and Tracking Technologies

pk41 uses cookies and similar tracking technologies on the website and within the mobile application. Cookies are small files stored on your device that help the platform function correctly and allow us to understand how it is being used.

Types of Cookies We Use

• Essential cookies: Required for core platform functions — keeping you logged in during a session, maintaining your bet slip, and ensuring the platform loads correctly. These cannot be disabled without breaking the platform.
• Analytics cookies: Used to collect aggregate information about how players use the platform — which pages are most visited, how long sessions last, and where players encounter issues. This data is anonymised and used only to improve the platform.
• Preference cookies: Remember settings you have chosen, such as your preferred language or display options, so you do not need to reset them each time you log in.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect platform functionality. Analytics and preference cookies can be disabled without impacting core features.

7 Data Sharing

pk41 does not sell your personal information to third parties. We share your information only in the following limited circumstances:

• Payment providers: Information necessary to process your deposits and withdrawals is shared with JazzCash, Easypaisa, Raast, or your bank as required to complete the transaction.
• Game providers: The game lobby on pk41 includes games from third-party providers. To enable gameplay, limited technical identifiers are shared with these providers. These providers do not receive your CNIC, full name, or payment details.
• Technology and infrastructure providers: Companies that provide cloud hosting, security services, and platform infrastructure to pk41 may process your data as part of delivering those services. These providers are bound by confidentiality obligations.
• Legal requirements: If required by applicable law or lawful authority, pk41 may disclose information as legally compelled. We will not share more than is strictly required by the specific legal demand.
• Fraud prevention: In cases of confirmed or strongly suspected fraud, we may share relevant information with payment providers or other platforms operating within the same network to prevent ongoing harm.

8 Data Storage and Security

Your personal information is stored on secure servers with encryption applied to sensitive fields including identity documents and payment details. Access to player data within pk41's systems is restricted on a need-to-know basis — the vast majority of platform staff have no access to individual account data.

We apply standard security measures including encrypted data transmission (HTTPS for all platform connections), regular security assessments, and access logging for systems that contain personal data. No online platform can guarantee absolute security, but we take reasonable and proportionate measures to protect your information from unauthorised access, loss, or misuse.

If you suspect that your account has been compromised, please notify pk41 support immediately and change your password. We will investigate and take appropriate action to secure the account.

9 Data Retention

pk41 retains your personal information for as long as your account is active and for a defined period after account closure. Retention periods are set based on the type of information and the purpose for which it was collected:

• Account and identity information is retained for the duration of your account plus a reasonable period after closure to handle any disputes or legal obligations that may arise.
• Transaction records — deposits, withdrawals, bets, and game results — are retained for a period consistent with standard financial record-keeping requirements.
• Support communications are retained for a period sufficient to handle follow-up queries and to resolve any related disputes.
• Technical and usage logs are retained for shorter periods — generally a rolling window sufficient for security monitoring and platform improvement analysis.

When data is no longer required and its retention period has elapsed, it is deleted or anonymised so that it can no longer be linked to your identity.

10 Your Rights Over Your Data

As a pk41 player, you have the following rights in relation to the personal information we hold about you:

To exercise any of these rights, contact pk41 support through the in-app help section. We will verify your identity before processing any data-related requests.

11 Children's Privacy

pk41 is strictly for adults aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18. If we discover that an account has been registered by a minor, the account will be closed immediately and any data collected will be deleted in accordance with our retention policy.

If you believe a minor has registered on pk41, please notify us through the support section immediately.

12 Updates to This Privacy Policy

pk41 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable requirements, or improvements in how we explain our data practices. When significant changes are made, we will notify registered players through an in-app notification or via the phone number on your account.

The updated policy will be published on this page with a revised date at the top. Continuing to use pk41 after an updated policy has been published means you accept the revised terms. If you disagree with an update, you should stop using the platform and request account closure before the updated policy takes effect.

13 Contact Us About Privacy

If you have questions about this Privacy Policy, want to exercise your data rights, or have a concern about how pk41 has handled your personal information, please reach out through the following:

• In-app support: Available 24/7 via the Help section in your pk41 account. This is the fastest way to reach us for account-specific queries.
• Email: [email protected] — include your registered phone number (do not include your password or OTP) so the team can locate your account.